RETURN & REFUND POLICY
Our goal is for customers to be happy with their purchase. But things may not always go as planned. If things don’t go as planned, contact us at firstname.lastname@example.org and we will try to make things right for you.
Return Policy: Even Glow will only accept returns on products that are identified as eligible for return or are received damaged. Once Even Glow confirms that your Product was returned in accordance with this policy, you will be fully refunded with the same payment method you used to place the order (except cod, you'll have to provide the bank details to receive the refund) . We do not accept any Product exchanges.
If the Product arrived damaged (“Damaged Product”), Even Glow will accept returns for a full refund only in accordance with the Return Procedures below. Once Even Glow confirms that you received a Damaged Product that was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your bank account in the amount charged for the Damaged Product (if your bank account has already been charged for the Product) or (b) we will not charge your bank account for the Damaged Product. The refunded amount will include the applicable Delivery Fee.
Return Procedures: All returns must be made within 7 calendar days after the Product delivery date. All returned Products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service at email@example.com or can message us on Instagram @evenglow.in . You are solely responsible for the cost of shipping the returned Product.
Cancellation Procedures: After the Same Day Cancellation period (8 hours from order) has passed, Even Glow will only cancel orders for partial refund, for cancellation requests received after cancellation period. To cancel your order, please send an email to firstname.lastname@example.org within 8 hours of placing your order.
NOTE: You can share unboxing videos as pieces of evidence to raise claims fast on damaged or defective product.
Moving ahead, the following points need to be taken into consideration while making such videos:
1. All the sides should be clearly displayed in the video.
2. Label must be visible on the video itself clearly showing the order ID.
3. The packaging has to be opened in the video only. Cases, where the packaging has been pre-opened by the customer before recording the video, will be rejected.
4. The video has to be recorded in one stretch, clearly showing all actions. Edited videos, with cuts in between, will be rejected.
*For prepaid orders we do dispatch process immediately for fast shipping possible so cancellation is not possible also we do whatsapp confirmation immediately so customer can take action if they want to cancel it.